Terms & Conditions / Return and Refund 

Our Terms & Conditions regarding the use of this site and the products which we supply :
 

• Acceptance of these Terms by submitting any order or submitting your personal information online, you are deemed to have accepted our Terms and Conditions. Should you disagree with these Terms and Conditions, please DO NOT CONTINUE WITH ANY ORDER and cease use of this web site. ShivanshPro reserves an absolute right to execute or cancel any order placed by a customer at its sole discretion and under any circumstances, our maximum liability towards the customer will be to Refund back the amount paid by him if his order is cancelled by us.
   
• At shivanshpro.com, we make all efforts to put accurate information, pictures, data etc but there could be mistakes due to human errors in data entry. If you encounter any information in our catalogue or site that is inaccurate, please inform us at shivanshpro4@gmail.com and the same will be corrected at the earliest if found genuine.

• Also if anybody feels that there is some text/pictures that you consider as your proprietary asset, the same should be notified to us along with proof and it will be removed from our site within 48 hrs. of the receipt of such proof if the same is found to be correct 

• ShivanshPro.Com will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, special and consequential damages.
   
• ShivanshPro do not promise that the various views, assertions and propositions given in the site regarding the effects of various products like rudraksha, yantras, pujas etc. are totally accurate. These views are taken from various Vedic scriptures, scholars, researchers and those who may have experienced them. Hence all these products should be used at users own discretion/ risk. 
   
• The  cures enumerated such as  Rudraksha , Mantras, yantras  etc listed in the site are based on the scrupulous perusal of experts . However ShivanshPro.com is not responsible for the adverse or unfavorable effects of these remedial measures and the same should be practiced at customer's own choice and Judgment. 
   
• That ShivanshPro.com, its research staff, advertisers and promoters expressly disclaim all and any liability to any person, whether a customer to ShivanshPro.com or not, in respect of anything and of the consequences of anything done or omitted to be done by any such person in reliance upon the contents of this site.
   
• If the Customs authority of your country levy any charges or any duty or tax on your order, you will be contacted or billed by them directly or through the couriers, and you will be responsible for this charge. This means that any Customs Duties or any other Duties if levied by the custom authorities of the recipients country, are to be paid by the recipient in their respective country.
   
• ShivanshPro advices its visitors to the site that they should seek competent and appropriate professional advice before acting on the basis of any information contained in ShivanshPro.com.
   
• The customer is bound to above terms and conditions once he/she places the order. The customer should read the above terms and place the order with ShivanshPro.Com  only if they are acceptable by him/her. 
   
• Item displayed on ShivanshPro are meant for Personal Use only. The customer warrants & undertakes that they will not purchase the items for Resale or Marketing to other persons. We reserve the right to cancel such orders with refund.
   
• In the event that any clause of these Terms & Conditions is deemed to be unenforceable, it shall be struck off from these terms & conditions, and the remaining clauses shall continue to apply.
   
• ShivanshPro reserves the right to amend  these Terms & Conditions at any point of time, without prior intimation to the users. However, they shall be posted here for reference.
   
• In the unlikely event of a dispute relating to the Items/ services provided by ShivanshPro, the dispute shall be subjected to the jurisdiction of Ujjain (MP, India) courts only.
   
• Usage of this site means that you accept the above terms and conditions in full. 

Return and Refund Policies -

We do our absolute best to ensure that our product descriptions are as in-depth as possible so that you will not encounter any unexpected surprises when you receive our products.

We have adopted all the necessary steps to ensure that you receive your products on time, one of which is by partnering with a large network of couriers to deliver your products at the fastest time possible.

Your product will be delivered to you within 7 to 8 working days on normal state of affairs. However, due to Covid-19, the interstate delivery may take upto 10 days. 

We provide free shipping for our products across India.

If you are canceling your order, haven't got it delivered or the order is lost, you would be eligible for the refund of the order amount. *conditions apply

We have a 7-day return policy, which means you have 10 days after receiving your item to send the product back but you need to report the issue within 48hrs of delivery.

We are only accepting return/exchange/refund for products received broken on arrival/transit. For all such issues, we would be needing an unboxing video and photos. To provide a quick resolution, you have to report the issue within 48hrs of delivery. We take full responsibility for the in-transit damages and will exchange the product or will process a 100% refund (absolutely, no questions asked).

But, we will not be able to return/exchange/refund the product if the issue is not reported within 48hrs of the delivery.

[NOTE: Our products are made of natural stones and it is normal to have cracks, textures, internal dirt spots and minor imperfections. We do not dye our products to hide these imperfections or make them look shiny. These are the characteristics of a natural stone and should not be misunderstood as a manufacturing defect.]

To start a return, you can contact us at query@shivanshpro.com. If your return is accepted, we will arrange a reverse pickup. Items sent back to us without first requesting a return will not be accepted and we will not be responsible for any loss/damage in transit.

You can always contact us for any return questions at query@shivanshpro.com.

Exceptions/non-returnable items -

Certain types of items cannot be returned, like custom products such as special orders, or personalized items.

COD orders/Shipping charges -

The refund will only be applicable to the product price not on the shipping/COD charges if any.

Exchanges -

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds -

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually, it takes less than 5-7 business days for a refund to reflect in your original mode of payment.

Cancellation -

For cancellation, kindly inform us within 24 hours of placing the order. Once processed, the order cannot be canceled.